At Garmin Shop, we stand behind our marine electronics with the same confidence you place in our navigation equipment. If you’re not completely satisfied with your purchase, our straightforward returns process ensures smooth sailing.

Our Return Policy

We accept returns within 15 days of delivery for most items in new, unused condition with original packaging. Some specialized marine equipment may have different requirements (see exceptions below).

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Opened or used Audio Accessories (earbuds, headphones)
  • Custom-configured Cables & Connectors
  • Software or digital downloads
  • Items marked “Final Sale”

How to Return an Item

Step 1: Initiate Your Return

Email our customer service team at [email protected] with the following information:

Subject: Return Request – Order #[Your Order Number]

Body:
Dear Garmin Shop Team,

I would like to request a return for the following item(s):
– Product Name: [Product Name] – Order Number: [Your Order Number] – Reason for Return: [Reason]
Please advise on next steps.

Sincerely,
[Your Full Name] [Your Contact Information]

Step 2: Receive Return Authorization

Within 1-2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and shipping instructions. Returns without an RMA cannot be processed.

Step 3: Ship Your Return

Package the item securely in its original packaging with all accessories and documentation. Include the RMA number clearly on the package. Ship to:

Garmin Shop Returns
3636 Beechwood Drive
Baltimore, US 21201

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

Exchange Process

For exchanges, follow the same return process above and indicate in your email that you’d like an exchange. Specify the replacement product you desire. We’ll process the exchange once we receive your original item.

Refund Information

Once we receive and inspect your return:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Refund Timing:
    • Credit Cards: 5-10 business days after processing
    • PayPal: 3-5 business days after processing

Shipping charges are non-refundable unless the return is due to our error.

Damaged or Defective Items

If you receive a damaged or defective marine instrument (such as AIS Systems, Fish Finders, or Autopilots), contact us immediately at [email protected] with photos of the damage. We’ll arrange a prepaid return label if needed.

International Returns

For customers outside the U.S., please note:

  • You’re responsible for any customs fees or duties on returned items
  • Mark the package as “Returned Goods” to avoid additional charges
  • We recommend using a trackable shipping service

Need Help?

Our marine electronics specialists are here to assist with any return questions:

Email: [email protected]
Phone: +1 (410) 555-7890 (9AM-5PM EST)

Fair winds and smooth returns from the Garmin Shop team!