Fair winds and following seas to our fellow mariners!

At Garmin Shop, we’re committed to providing premium marine electronics with reliable service. Below you’ll find answers to common questions about our products, shipping, payments, and more. Just as you trust your Garmin equipment to navigate the waters, you can trust us to guide you through your purchasing journey.

About Our Products

What types of marine electronics does Garmin Shop specialize in?
We specialize in professional-grade marine equipment including:
  • Navigation systems (AIS, GPS, chartplotters)
  • Fish finders and sonar technology
  • Autopilot systems and components
  • Marine audio equipment
  • Boat instruments and sensors
  • Essential marine accessories and apparel
Our products are designed for serious boaters, anglers, and marine professionals who demand reliability on the water.
Are your marine electronics waterproof?
Yes! We understand marine environments demand rugged equipment. All our electronics meet or exceed industry waterproofing standards. Specific IP ratings vary by product – check individual product descriptions for details.
Do you offer technical support for installed products?
Absolutely. Our Baltimore-based team can assist with installation guidance and troubleshooting. Contact us at [email protected] with your technical questions.

Shipping & Delivery

Where does Garmin Shop ship?
We proudly ship worldwide* to boaters and marine professionals across the globe (*excluding select remote areas and Asia). Our logistics network ensures your marine electronics reach you whether you’re docked in Baltimore or berthed in Barcelona.
What shipping options are available?
We offer two reliable shipping methods:
Express Shipping (Recommended for Urgent Needs)
• Carriers: DHL or FedEx
• Delivery Time: 10-15 business days after processing
• Cost: $12.95 flat rate
• Ideal For: Time-sensitive orders, professional mariners preparing for voyages
Free Standard Shipping
• Carrier: EMS
• Delivery Time: 15-25 business days after processing
• Cost: FREE for orders over $50
• Ideal For: Non-urgent orders, seasonal equipment purchases
How are sensitive marine electronics packaged for shipping?
We take extra precautions:
  • Waterproof packaging for all electronics
  • Anti-static protection for sonar modules and navigation systems
  • Reinforced packaging for autopilot pumps and fragile components
  • Clear labeling for customs clearance (international orders)

Payments & Orders

What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions. Your payment security is as important to us as the reliability of our marine electronics.
Can I change or cancel my order after placement?
Orders process quickly to ensure fast delivery. Contact us immediately at [email protected] if you need to modify an order – we’ll do our best to accommodate your request if the order hasn’t shipped.

Returns & Warranty

What is your return policy?
We stand behind our products. You may return items within 15 days of receipt for a full refund or exchange, provided they are in original condition with all packaging and accessories. Some marine electronics may have additional restrictions – please contact us before returning.
How do I initiate a return?
Email our crew at [email protected] with your order number and reason for return. We’ll provide return instructions and a shipping label if applicable.
What about manufacturer warranties?
All Garmin products come with the manufacturer’s warranty. Contact us for warranty claims and we’ll help facilitate the process with Garmin.

Account & Technical Support

Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account lets you track orders, save preferences, and makes future purchases smoother – just like your autopilot makes navigation smoother!
I’m having technical issues with a product. What should I do?
First, consult the product manual. For further assistance, our marine electronics specialists are available at [email protected]. Have your product model and order number ready for faster service.
Need help not covered here?
Our crew is standing by to assist with any other questions about your marine electronics needs.
Email: [email protected]
Address: 3636 Beechwood Drive, Baltimore, US 21201

From the rugged Alaskan coast to the Caribbean’s turquoise waters, we’re committed to getting your marine electronics to you with the same reliability you expect from your onboard systems.